top of page
BOXER_METAL_FAQ_PAGE_WEB_05.jpg

ORDERS

Our web store is a reflection of the parts we use on the bikes we build. With this said most of our time is spent in the shop building bikes so web orders sometimes take a while to ship. If you are under a time frame or want Amazon typer service please do not hit the "Place My Order" button. 

Thank you for your understanding and your faith in the quality of the parts & accessories we sell!

BOXER_METAL_FAQ_PAGE_WEB_05.jpg
BOXER_METAL_FAQ_PAGE_WEB_02.jpg

RETURNS

No one likes returns. They take a lot of time to process for us & you do not have the parts you need. Being a small craft shop it does take us a bit of time to take care of this...

HERE IS OUR POLICY

  • No returns after 10 days

  • No returns on special order parts

  • No returns on brake lines

  • No Returns on shocks built for your pr

  • No returns on custom wheels, rims, or exhaust

  • No returns on any electrical parts

  • All returns must be submitted via email to info@boxermetal.com along with the original order number. If the order number is not provided the return will be ignored.

  • There is a 25% restocking fee on allowed returns, & shipping is not refunded

  • Allow up to 15 days to receive your refund -shop credit is fine for future orders

  • If we screw up, & it happens obviously we will handle shipping, replacement parts or a full refund

QUESTIONS + ANSWERS

Between, Facebook, Instagram, Messenger, Text Messages, Emails & Voice Mail it is impossible to respond right away. Mr. Boxer Metal is the one that has the answers & a lot of his time is spent in the shop building bikes. If you're in a hurry, Sorry! 

BOXER_METAL_FAQ_PAGE_WEB_01.jpg
bottom of page