ORDERS
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Our web store is a reflection of the parts we use on the bikes we build. With this said most of our time is spent in the shop building bikes so web orders sometimes take a while to ship. If you are under a time frame or want Amazon typer service please do not hit the "Place My Order" button.
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Thank you for your understanding and your faith in the quality of the parts & accessories we sell!
RETURNS
No one likes returns. They take a lot of time to process for us & you do not have the parts you need. Being a small craft shop it does take us a bit of time to take care of this...
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HERE IS OUR POLICY
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No returns after 10 days
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No returns on special order parts
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No returns on brake lines
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No Returns on shocks built for your pr
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No returns on custom wheels, rims, or exhaust
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No returns on any electrical parts
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All returns must be submitted via email to info@boxermetal.com along with the original order number. If the order number is not provided the return will be ignored.
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There is a 25% restocking fee on allowed returns, & shipping is not refunded
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Allow up to 15 days to receive your refund -shop credit is fine for future orders
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If we screw up, & it happens obviously we will handle shipping, replacement parts or a full refund
QUESTIONS + ANSWERS
Between, Facebook, Instagram, Messenger, Text Messages, Emails & Voice Mail it is impossible to respond right away. Mr. Boxer Metal is the one that has the answers & a lot of his time is spent in the shop building bikes. If you're in a hurry, Sorry!
